PetCare Malaysia ("we", "us", "our") operates the website petcaremalaysia.com and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains what data we collect, how we use it, and your rights.
Personal Data We Collect
- Contact information: Full name, email address, phone number, and postcode/state — collected when you submit a pet assessment, insurance lead, or clinic registration.
- Pet information: Pet type, breed, age, sex, and health symptoms — collected during the assessment quiz and insurance comparison tools.
- Order information: Customer name, phone, address, and order details — collected when you place a shop order via WhatsApp checkout.
- Usage data: Pages visited, search queries, and device information collected through cookies and analytics tools.
How We Use Your Data
- To process pet health assessments and provide urgency scores and cost estimates.
- To follow up on insurance leads and comparison requests via email or phone.
- To refer you to veterinary clinics, grooming services, and other pet care providers.
- To process and fulfil shop orders placed through WhatsApp checkout.
- To send marketing communications where you have given consent (you can opt out at any time).
- To improve our services, content, and user experience.
Data Sharing and Disclosure
We do not sell your personal data. We may share your data in the following circumstances:
- Clinic referrals: When you request an appointment or assessment, we may share your contact and pet details with the selected clinic.
- Insurance leads: When you submit an insurance comparison or opt-in form, we may share your details with the insurance providers you have selected for follow-up.
- Service providers: Third-party hosting, analytics, and email delivery providers who help us operate the website.
- Legal compliance: Where required by Malaysian law or regulatory authorities.
Cookies and Analytics
We use cookies to remember your language preference, shopping cart contents, and to analyse website traffic using tools such as Google Analytics and Google AdSense. You can disable cookies in your browser settings, though some features may not function correctly.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Assessment and lead data is retained for up to 24 months after your last interaction, after which it is anonymised or deleted.
Your Rights Under PDPA
Under the PDPA, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Withdraw consent: Withdraw consent for marketing communications at any time.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
To exercise any of these rights, contact us via the WhatsApp hotline on our website.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us through the WhatsApp hotline on our website or at petcaremalaysia.com.
